Frequently Asked Questions

- Have you checked the spam section of your e-mail? It could be there.

- If you are a member of tenteonline, you can follow your orders from your membership page.

- If you are not a member and do not fall into the e-mail spam section, contact us.

You can see your tracking number after order has been shipped.

We aim to ship your orders within 1 to 3 business days and deliver them to you in maximum 7 days (inside of TURKEY)

You can follow the  track the location of your cargo online. You can request of your package deliver to another person or take it from the branch.

You can pay by credit card on our website. We have Money Transfer option.

Click to Sign Up or Login tab on the homepage and fill out the membership form on the page that opens. If you are a member, you can follow your orders at the My Account section and can follow the campaigns and discounts.